Terms & withdrawal

1. Scope and provider

These terms apply to the use of Umkleide (the Chrome extension, the web app and website umkleide.ai and related services). The provider is Feldon GmbH, Roosstrasse 53, 8832 Wollerau, Switzerland (“we”).

2. Services

Umkleide uses artificial intelligence to show garments on a photo of you (photo try-on) or in your camera image (live try-on). The results are AI-generated images. They show how a piece may look on you; they are not a binding statement about fit, size, colour or material. You conclude purchase contracts for clothing exclusively with the respective shop.

3. Account

To try things on, you need an account, which you create with your email address and a code or by signing in with Google. You must be at least 16 years old. Keep access to your email inbox and your Google account secure.

4. Free credits

New accounts receive 3 photo try-ons and 1 live try-on of 15 seconds, once.

5. Plus and Pro subscriptions

Plus costs €7.99 per month or €79.99 per year. Every month you receive 30 photo try-ons and 3 live try-ons of 30 seconds.

Pro costs €24.99 per month or €249.99 per year. Every month you receive 50 photo try-ons and 10 live try-ons of 1 minute.

Credits are granted per month on the yearly plans too. All prices are final prices including any applicable VAT and are payable in advance. Unused monthly credits expire at the end of each month.

In the customer portal you can switch between Plus and Pro and between monthly and yearly billing at any time. When you switch to Pro, the additional try-ons for the current month are added right away; the price difference is settled pro rata with your next invoice. When you switch to Plus, your credits are capped at the Plus allowance.

The monthly subscription renews for one month at a time unless you cancel. The yearly subscription initially runs for one year; after that it continues indefinitely and can be cancelled at any time with one month’s notice – we then refund any amount paid in advance for the remaining period pro rata.

Live try-ons are billed by time

A live try-on is a time allowance – for example 60 seconds with Pro. Only the time of a live session counts: from the start of the session until you stop it, minus up to 8 seconds for connecting, and at most the length of one try-on. Turning on your camera to check the picture is free. If you stop after 10 seconds, the rest of the time stays in your account. If a session isn’t ended properly (for example because the browser was closed), we count the time until the last signal from your browser; if an app doesn’t report the time at all (older versions of the extension), one full try-on is counted.

6. Shopping pack and live pack

The shopping pack costs €9.99 once (final price) and includes 20 photo try-ons and 5 live try-ons of 30 seconds. The live pack costs €12.99 once (final price) and includes 5 minutes of live time. Packs are not a subscription and don’t expire; you can buy them with or without a subscription. If you also have a subscription, your monthly credits are used first, then the packs.

7. Payment

Payment is made via Stripe using the payment methods offered there. You can find invoices and payment details in the customer portal (“Account” → “Manage subscription”).

8. Cancellation

You can cancel at any time: via the link “Cancel contracts here” on every page, in the customer portal or by email. A regular cancellation takes effect at the end of the current billing period; until then you can keep using your subscription. The right to terminate for good cause remains unaffected.

9. Rules of use

• Only upload photos of yourself or of people who have agreed – no photos of children.
• No nudity and no unlawful, offensive or deceptive content.
• Don’t use results to deceive others or to infringe the rights of third parties. Results remain labelled as AI-generated.
• No automated or mass use and no circumvention of technical limits.

If these rules are violated, we may refuse try-ons or block the account.

10. Availability

We aim for uninterrupted operation. Maintenance, disruptions at partners (e.g. AI providers) or force majeure may temporarily limit availability. Failed try-ons are automatically credited back to your balance.

11. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health and under product liability law. In cases of slight negligence, we are only liable for breach of an essential contractual obligation, limited to the foreseeable damage typical for this type of contract.

12. Final provisions

Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer habitually resident in the EU, you additionally keep the protection of the mandatory consumer protection provisions of your country of residence. The place of jurisdiction for businesses is Wollerau (Canton of Schwyz); for consumers, the statutory places of jurisdiction apply. We are neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.

Right of withdrawal

Consumers resident in the European Union have the following statutory right of withdrawal.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Feldon GmbH, Roosstrasse 53, 8832 Wollerau, Switzerland, email: info@umkleide.ai) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Expiry of the right of withdrawal

For a contract for the provision of services, the right of withdrawal expires once we have fully performed the service, if we only began the performance after you gave your express consent and at the same time acknowledged that you will lose your right of withdrawal once we have fully performed the contract.

Model withdrawal form

Last updated: November 2026